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6 February 2023

NTRA Issues QoS Benchmark Report for Q4 2022

The National Center for ICT Service Quality Control and Monitoring of the National Telecom Regulatory Authority (NTRA) has issued its Quality of Service (QoS) Benchmark Report for the fourth quarter of 2022 (October to December).

The report is part of NTRA efforts in improving the quality of telecommunication services. It showcases the indicators of the quality of voice and Internet services provided by Mobile Network Operators (MNOs) in Egypt. The quality of services provided by each MNO was measured in 81 areas (cities and districts). Specimens of calls and data transfers were tested to measure the quality of telecommunication services, using measuring equipment and vehicles.

Field scans were conducted in 122,000 km in main and secondary roads in urban and rural areas during that period. According to the report, the service quality improved in various areas that experienced low quality of voice services, by 34%, and Internet services, by 41% in the fourth quarter of 2022, compared to the same period in 2021.

It is worth noting that NTRA has taken several steps to improve the quality of telecommunication services. It adopted 2,930 new base stations during the mentioned period, imposed fines on MNOs who did not meet quality standards, enhanced network coverage on main roads, and implemented 199 seizures of signal boosters (repeaters) and unauthorized devices.

To read the report, kindly click here.

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National Telecom Regulatory Authority | NTRA