This track offers participants with general awareness of the key elements of the Information Technology Infrastructure Library (ITIL) Service lifecycle, including the linkages between lifecycle stages, the processes used and their contribution to service management practices.

Who Can Apply
- Individuals who need a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals working within an organization that adopts ITIL® and needs to contribute to an ongoing service improvement program. This may include, but is not limited to, IT professionals, business managers and business process owners

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