• Describe key NNM 7.5 features, such as the new dynamic views
• Navigate and interpret all NNM user interfaces
• Use maps and submaps to develop a network architecture that will maximize network performance
• Use the simple network management protocol (SNMP) to access and change network configuration and status parameters
• Troubleshoot problems in an NNM environment and use key concepts to dramatically reduce down time
• Describe the NNM architecture, processes, and databases
• Configure NNM discovery domains (extend and limit)
• Describe the Extended Topology component and enable its operation
• Configure alarms to provide specific feedback and take automatic actions
• Collect unique MIB data from any managed network nodes
• Save data to the Data Warehouse for long term trend analysis
• Backup the NNM data

Benefits to You
Learn to use NNM to:

·        Maximize availability of network resources and network speed

·       Identify emerging problems and resolve them before they become visible to others

·        Dramatically reduce network downtime

·        Gain practical experience navigating the NNM user interface

Prerequisites

·        You should have experience as a MS Windows system/network administrator, and be able to:

·        Describe the OSI network layers; identify important protocols, addressing schemes, terms and equipment used at each layer.

·        Describe the function of a hub, bridge, switch, router and gateway.

·        Configure network parameters used to place a system on a network.

Next Steps: HP OpenView Network Node Manager II (B4756S)

 

2- HP OpenView Network Node Manager (NNM II)

Course Title: HP OpenView Network Node Manager II 7.5 (Configuring Distributed Monitoring and Customizing User Interfaces)
HP Product Number: B4756S
Delivery Language: English/Arabic
Course Length: 5days (1 week) – 20 hour
Course Objective:

After completing this course you will be able to:

• Utilize advance features of the user interface.
• Customize product functionality to your environment.
• Understand how the network environment is monitored using NNM.
• Understand the use and importance of replication, domains and collection stations.
• Become familiar with the DIM automatic failover feature.
• Become familiar with certain advanced features of the NNM environment.

Benefits to You

Learn how to use NNM to:

• Maximize network resources and network speed.
• Dramatically reduce downtime.
• Utilize advanced operational features.
• Integrate third party applications into the NNM user Interfaces.
• Customize symbols presented in user interfaces.
• Secure dynamic views.
• Construct advanced filters for use throughout NNM.
• Configure Problem Diagnosis

Prerequisites :

·       You should have completed HP OV NNM on Windows I (B4743S/H1662S) Future HP Openview Courses (not available now)

·        HP OpenView Operation

·        Service Desk

3 - ITIL Foundation " IT Infrastructure Library"
Course Title: ITIL IT Infrastructure Library foundations for IT Service Management
HP Product Number: H1846S
Delivery Language: English/Arabic
Course Length: 5days (1 week) – 20 hour
Course overview
This course introduces the concepts of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes a set of processes involved in developing an IT framework and features the exciting and hands-on High Performance simulation that provides an interactive learning experience throughout the course. This results in a thorough grounding in the basic theory of ITSM, which can be used to take the Foundation Certificate in IT Service Management, or to participate in ITSM projects at any level.
Prerequisites

• Experience and knowledge of IT computing environments Audience
• All IT system and network administrators, managers, and executives who are responsible for the delivery of IT services in an organization . Course Objectives With the successful completion of this course you will be able to:
• Gain a fundamental understanding of service delivery and service support processes
• Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management"

Benefits to you

• Identify fundamental processes involved in IT service management and how to integrate them into your business' IT services model
• Learn to move the reactive relationship between IT and users to a proactive relationship
• Learn ITSM concepts via interactive simulation

Course outline

• Service management
• Service desk
• Incident management
• Problem management
• Configuration management
• Change management
• Release management
• Service Level Management
• Financial management
• Capacity management
• Availability management
• IT service continuity management

4 - HP OpenView Service Desk 5 Administration I

Course Title: HP OpenView Service Desk 5 Administration I
HP Product Number: UC328S
Category/Subcategory: UC328S
Delivery Language: UC328S
Course Length: 5days (1 week) – 20 hour
Next Steps: HP OpenView Service Desk 5 Administration II
Next Steps: Other courses in the OpenView curriculum.
Next Steps: Other courses in the ITSM curriculum.

Course Objective:

Upon completing this course you will be able to:

Use and administer the interfaces of Service Desk.

Manage Service Desk using the administrator console.

Configure the Service Desk technical environment.

Use service call, incident, problem, change, configuration item, organization, person, service, service level agreement, project, and work order objects

Create customized actions, forms, rules, views, and templates.

Benefits to You
You will gain the skills needed to:

• Use Service Desk 5 to manage service calls, incidents, configuration items, work orders, problems, changes, persons, organizations, workgroups, service level agreements and services.
• Customize and configure the service desk tool using the administrator console.
• Apply ITIL-based Change, Configuration, Incident, Problem, and Service Level Management processes to Service Desk.

Prerequisites
ITIL Foundations (H1846S) or equivalent.

5 - HP OpenView Operations for Windows I

Course Details

Course Title : HP OpenView Operations Software for Windows I   (Administration)

HP Product no. :         H6778S

Course Duration :  5 days(1 week) - 30 hours

Delivery Language: English / Arabic

Next Step : HP Operations Software for Windows II (Advanced Administration) (U8602S))

Benefits to You:  This course is the quickest way to accelerate the productivity of system or network administrators, and others, who will evaluate, implement, or use HP Operations Software for Windows to manage their distributed heterogeneous computing environment.

Prerequisites:

·        Knowledge of VBScripting

·        Experience with Windows 2000 Administration & Security

·        Knowledge of TCP/IP and COM/DCOM desirable

·        MCSE desirable

Course Objectives:

·        HP Operations Software for Windows Fundamentals

·        Service driven operations management

·        Architecture of HP Operations

·        Installation of HP Operations Software for Windows

·        Node management

·        Introduction to Policies

·        Pattern matching

·        Rule action processing

·        Global Policy Configuration Parameters

·        Policies in Depth

·        Performance data gathering

·        Reports and graphs

·        Tools

·        Service Configuration Editor

·        User roles

·        Administration

For more Details http://www.openview.hp.com

يتم عقد الدورات علي مرحلتين  الاولي لمدة اسبوعين   NNM(I , II)

والثانية  لمدة ثلاثة اسابيع Operations , ITIL , Service Desk