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    Telecom Service Users Complaints Tracking and Follow-up System Report – Q1 2020

    Publisher: NTRA
     
    The report was prepared by the National Telecom Regulatory Authority (NTRA). It comprises the indicators of following up on the users’ complaints received on NTRA call center, including the number of complaints received, the percentage of complaints handled after escalation to NTRA during the measurement period, and the service providers’ average complaint response time, during the first quarter of 2020.


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    Date Published: May 2020



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