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    Answering Hard of Hearing Inquiries on COVID-19 through ‘Wasel’ App

    Cairo, 15 April 2020

    The National Relay Center for Deaf and Hard of Hearing has launched a new service to answer the inquiries of the hard of hearing on Coronavirus Disease (COVID-19), through its mobile application “Wasel”. The service is available 24 hours a day, including providing support to those experiencing COVID-19 symptoms through connecting them to the responsible government agencies to receive the necessary healthcare.

    This comes within the framework of the directives of the Minister of Communications and Information Technology Amr Talaat, pertaining to rendering ICT services to citizens, with committing to implementing the state’s plan for curbing the spread of COVID-19. It also comes in light of the strategy of the Ministry of Communications and Information Technology (MCIT) for using technology to build an inclusive society for all its segments.

    Talaat stated that MCIT is keen on supporting citizens through using smart technologies and providing qualified technical calibers to provide the services efficiently. He added that the new service is part of MCIT activities to reach all segments of society, provide technical support to face the current crisis and keep citizens safe.

    MCIT launched the National Relay Center for Deaf and Hard of Hearing during Cairo ICT 2019 conference and exhibition, in implementation of the presidential initiative for including and empowering PwDs through ICT. The Center is one of a kind in the Arab World, the Middle East and Africa. It provides complete technological solutions, serving as a call center that connects persons with hearing and speech impairments with emergency services, such as ambulance, police emergency and firefighting services.






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