RFP for real estate investment companies to offer permits for space use at the Contact Center Park in Maadi

Egypt’s first Contact Centers Park in Maadi is the first equipped to cope with the country fast development in the Communications and Information Technology (CIT) and to benefit from Egypt's exclusive and strategic advantages, namely the availability of qualified and multilingual workforce, excellent infrastructure, strategic location and political stability. The contact center park offers the latest call center technologies, making Egypt one of the top offshore outsourcing contact center destinations in the region.

- Concept
- Location
- The Park offers…
- Facilities
- Advantages we have:
- Timeline
- Park Criteria
- Apply for Space

Concept
The concept behind the park is to capture the growth potential of the Contact Center industry through creating a dynamic community that will enable local and international players to operate globally.

Location

Maadi, one of Egypt’s most quiet and distinguished districts located southern Cairo, overlooking the Nile river Access to Maadi’s main roads connecting to the other parts of Cairo and its suburbs Proximity to the Subway Station and the public transportation routes

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The Park offers…
Expandability

The Park accommodates 40,000 seats in 38 buildings. The seats are offered in different models: mega, medium and small clusters to fit different needs Future expansions within the same park are one of the main advantages of upgrading businesses without further moves or huge investment

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Flexibility
The park provides multiple investment options that cater to the investors’ variant needs:

• Rent a space with a competitive rate
• Construct and operate according to "right of use" of land with a competitive rate
• Invest, construct and lease according to "right of use" of land with a competitive rate

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Reliability

• Telecommunications, Information Technology and Technical support provided 24 hours a day, 7 days a week. The time zone advantage provided by Egypt is also a plus to the American, Western Europe and Asia Pacific based companies
• The park provides a redundant connectivity and maximum coverage
• Data security is the top priority in designing the park

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Facilities
Security, maintenance, and cleaning facilities
The park offers a superior working environment in terms of ambience, leisure services, climate control, and cleanliness. The Park provides the physical environment necessary to ensure that all of the provided services are working in best conditions 24 hours a day, 7 days a week.

Training and language lab facilities
The park offers a variety of trainings facilities in addition to a voice and accent language labs that are led by a team of professional trained experts, managers and linguists with certified experience in language trainings.

Recreation facilities that includes a fully equipped Gym, sports area, library, and meditation area
The Park provides fully equipped sports and Gym area for physical retreat, along with a library that includes a wide variety of books and a special meditation area for prayers.

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Advantages we have:

• The accessibility of basic telecom infrastructure at competitive prices through Telecom Egypt, internet service providers and mobile operators based on the latest technological applications in the world
• The availability of well-trained human calibers of university graduates as 20,000 graduates are trained every year on IT skills required in the field
• The efficient multilingualism of Egyptian youth due to being in touch with the external world
• The strategic location of Egypt and the time zone in the country that is close to many countries, which makes it easy to offer outsourcing services overseas
• The security, political and economic stability that Egypt is featured with.
• The progress of the investment climate and the Government’s support investors are offered through ITIDA and General Authority for Investment Dr. Kamel stressed MCIT’s keenness on developing human calibers as qualified human resources represent one of the major components of the industry

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Timeline
The Park project runs into three phases. Phase one started operating at the end of 2009 and contained 3 buildings. Phase two contains 16 buildings; 9 are under construction, and 7 are in the designing process. Phase two is to be completed by early 2012.
Phase three accommodates 19 buildings, and is expected to be completed by 2013.

Overall infrastructure of the Park is scheduled to be finished during 2010, which provides a golden opportunity for the investors to start building immediately once phase two starts.

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Park Criteria

• Established Contact Center Company
• Offshore outsourcing (Export) as the main activity
• Provides large number of job opportunities for Egyptians
• Provides training programs to elevate the workforce capabilities
• Works with the largest possible number of countries / languages

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