Contact Center Park in Maadi
Egypt’s first Contact Center Park in Maadi is the first equipped to cope with
the country’s fast development in the Communications and Information Technology
(CIT) and to benefit from Egypt's exclusive and strategic advantages, namely
the availability of qualified and multilingual workforce, excellent
infrastructure, strategic location and political stability. The contact center
park offers the latest call center technologies, making Egypt one of the top
offshore outsourcing contact center destinations in the region.
- Concept
- Location
- The Park offers…
- Facilities
- Incentives
- Timeline
- Park Criteria
- Apply for Space
Concept
The concept behind the park is to
capture the growth potential of the Contact Center industry through creating a
dynamic community that will enable local and international players to operate
globally.
Location
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Maadi, one of Egypt’s most quiet and distinguished districts located southern
Cairo, overlooking the Nile river. |
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Access to Maadi’s main roads connecting to the other parts of Cairo and its
suburbs.
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Proximity to the Subway Station and the public transportation routes. |
The Park offers…
Expandability
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The Park accommodates 40,000 seats in 40 buildings. The seats are offered in
different models: mega, medium and small clusters to fit different needs. |
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Future expansions within the same park are one of the main advantages of
upgrading businesses without further moves or huge investment. |
Flexibility
The park provides multiple investment options that cater to the investors’
variant needs:
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Rent a space with a competitive rate. |
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Construct and operate according to "right of use" of land with a competitive
rate. |
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Invest, construct and lease according to "right of use" of land with a
competitive rate. |
Reliability
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Telecommunications, Information Technology and Technical support provided 24
hours a day, 7 days a week. The time zone advantage provided by Egypt is also a
plus to the American, Western Europe and Asia Pacific based companies. |
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The park provides a redundant connectivity and maximum coverage. |
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Data security is the top priority in designing the park. |
Facilities
Security, maintenance, and cleaning facilities
The park offers a superior working environment in terms of ambience,
leisure services, climate control, and cleanliness. The Park provides the
physical environment necessary to ensure that all of the provided services are
working in best conditions 24 hours a day, 7 days a week.
Training and language lab facilities
The park offers a variety of trainings facilities in addition to a
voice and accent language labs that are led by a team of professional trained
experts, managers and linguists with certified experience in language
trainings.
Recreation facilities that includes a fully equipped Gym, sports area,
library, and meditation area
The Park provides fully equipped sports and Gym area for physical
retreat, along with a library that includes a wide variety of books and a
special meditation area for prayers.
Incentives
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Human Resources: The Park provides fully funded training programs according to
investor's standards (Curriculum – Duration – Specs). The trainings are offered
to the potential recruits, of whom the investor will get the opportunity to
hire. |
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Telecommunications Infrastructure: The Park provides custom connectivity and
pricing schemes that satisfy different need along with the process to be
outsourced; per FTE, per hour, or per transaction of which the investor can
choose from. |
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Logistical Support: Through a one stop shop, logistical support is provided to
the investors during the setup phase and in the initial phases of operation,
including facilitating different logistical issues, and ensuring that
government procedures are handled expeditiously and efficiently. |
Timeline
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The Park's overall infrastructure is to be completed in one year providing an
opportunity for companies to start designing and building immediately. |
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The Park is to be fully operable by 2012. |
Park Criteria
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Established Contact Center Company |
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Offshore outsourcing (Export) as the main activity |
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Provides large number of job opportunities for Egyptians |
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Provides training programs to elevate the workforce capabilities |
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Works with the largest possible number of countries / languages |
Apply for Space
To acquire space in Egypt's first specialized offshore outsourcing Contact
Centers' Park in Maadi, please fill in the following
Application Form and send to:
businessdevelopment@mcit.gov.eg
Deadline for Application is on June 22nd, 2008
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